The tool that helps FAF follow what happens next.
FAF Connect is the technology system being developed to support FAF’s work. It would help authorized users keep track of what the family needs, what has already been tried, what should happen next, who is responsible, what barriers remain, and whether help was actually reached.
FAF Connect supports the people doing the work. It is not the help itself, and it does not replace family choice, professional judgment, organizational authority, or direct services.
A resource listing is not a referral. A referral is not access. Access does not mean the service was received. Receiving a service does not automatically mean the family’s need was resolved.
Fair Access Foundation leads the work.
FAF Connect supports the record.
Fair Access Foundation is the parent nonprofit organization. It holds the mission, governance, public accountability, community relationships, partnerships, staffing, and responsibility for the proposed Randolph County pilot.
FAF Connect is its technology system. It is intended to support authorized human work without replacing family choice, professional judgment, organizational authority, or direct service.
Fair Access Foundation
Mission, governance, public accountability, and responsibility for the proposed pilot.
- Mission and governance
- Public accountability
- Family and community relationships
- Staff and pilot operations
- Partnerships and collaboration
- Funding and stewardship
FAF Connect
The technology system being developed to support FAF’s work.
- Record of the family’s most important need
- Who is already involved and responsible
- What has already been tried
- Referral and whether the family reached the service
- Barrier and follow-up record
- What actually happened and honest learning
A referral can be documented while the priority remains unresolved.
A person or family may interact with several capable organizations, each maintaining information for its own legitimate mission. FAF Connect is not intended to absorb every record or replace those systems.
It is being designed to organize only the information actually needed to understand the family’s most important need, who is already involved, what has been tried, the unresolved barrier, the next responsible action, and what actually happened.
Priority
What remains unresolved and what the person or family is seeking.
Who Is Already Involved
Which organizations and professionals are already involved and what each is responsible for.
What Has Been Tried
What has been considered, referred, decided, attempted, or made available.
Unresolved Barrier
Where progress stalled, why it stalled, and what is needed to move forward.
What Actually Happened
Whether access occurred, service was received, the need was addressed, and the result lasted.
Keep the priority, responsibility, barrier, and outcome visible.
The proposed value is not that all information sits in one place. It is that authorized users can maintain a reliable, appropriately limited record of the path toward help.
A clear record—not a promise of simple, linear progress.
A pathway may move forward, pause, return to an earlier question, or end without a clear resolution. FAF Connect is intended to document that experience honestly.
What the Family Needs
Record the family’s most important concern, the outcome they are seeking, and what they believe remains unresolved.
Who Is Already Involved
Identify the organizations and professionals already part of the situation and what each is responsible for.
What Has Already Been Tried
Document resources considered, referrals made, decisions reached, appointments, and services attempted.
What Is Preventing Progress
Clarify where progress stalled, why it stalled, and what information, permission, or action is still needed.
What Should Happen Next
Identify the appropriate next action, who is responsible for it, and what follow-up is needed.
What Actually Happened
Record whether the family reached the service, whether the need was addressed, and what remains unresolved.
The six labels describe the intended record. They do not imply that every situation will move cleanly from one to the next.
The record follows the family’s need—not only the referral.
FAF Connect is intended to keep six things visible in one place so the family is not left repeating its story or guessing what comes next.
A clear record does not require collecting every available document. Information should be relevant, authorized, and limited to what is actually needed.
Information access must follow authority, consent, and legitimate need.
FAF Connect is being designed around role, assignment, authorization, and minimum-necessary access principles. Final access controls, governance requirements, technical safeguards, and operating procedures remain subject to development, testing, legal review, and approved pilot design.
Role and Assignment Boundaries
Access should reflect a user’s approved responsibilities, assignment, and legitimate purpose.
Consent and Authority
Information use and sharing should follow applicable consent, caregiver authority, authorization, confidentiality, and lawful-process requirements.
Minimum Necessary Information
Users should access only the information reasonably needed for the approved task.
Accountable Activity
Important access, disclosure, decision, change, and workflow actions should be capable of appropriate logging and review.
FAF Connect must not be described as HIPAA compliant, FERPA compliant, certified, secure, production-ready, or pilot-ready unless the applicable requirements have been defined, implemented, tested, independently reviewed where appropriate, and formally approved. Current work should be described as readiness planning and development only.
Technology can support follow-through.
It cannot assume authority.
FAF Connect May Support
- Record of the family’s most important need
- Who is already involved and responsible
- What has already been tried
- Referral and whether the family reached the service
- Barrier classification
- Responsible next-action visibility
- Appropriate follow-up documentation
- Follow-through and what actually happened
- Carefully governed, de-identified learning
FAF Connect Does Not Replace
- Family choice
- Human relationships
- Professional judgment
- Clinical decision-making
- Legal advice or representation
- Educational authority
- Eligibility or government determinations
- Emergency or crisis-response services
- The lawful authority of existing organizations
A reliable record can show where pathways work—and where questions remain.
One experience should first be understood in its own context. A difficult outcome does not by itself prove a system failure, a coordination failure, or that FAF would have changed the result.
When similar experiences are appropriately verified, de-identified, aggregated, governed, and interpreted carefully, they may help identify successful pathways, recurring barriers, or questions requiring further investigation.
A recurring pattern is a reason to investigate—not proof of cause or systemwide failure.
De-Identified Patterns May Include
- Successful existing pathways
- Transportation constraints
- Capacity or waitlist constraints
- Service availability
- Eligibility or administrative barriers
- Information or documentation barriers
- Communication and handoff problems
- Geographic access
- Unresolved responsibility or authority
- Repeated or reopened priority needs
A Restrained Progression
Individual information must not be publicly exposed. Any shared learning should be appropriately de-identified, aggregated, governed, and limited to what the evidence supports.
FAF Connect is in development—not yet a proven or production-ready system.
FAF Connect is being developed to support the proposed Randolph County pilot. The intended operating role, workflows, data structure, permissions, safeguards, integrations, training, and reporting approach remain subject to design, implementation, testing, review, funding, and operational readiness.
Public descriptions must distinguish intended capability from demonstrated capability. No feature should be described as operational, secure, compliant, reliable, effective, or pilot-ready without appropriate evidence and approval.
A proposed operating role.
This public page describes the intended direction of FAF Connect. It is not evidence that every described capability has been built, tested, approved, funded, integrated, secured, or deployed.
Development and Validation Areas May Include
- Operating workflows
- Role and assignment design
- Consent and authorization controls
- Minimum-necessary information access
- Resolution-record structure
- Outcome verification
- Audit and accountability requirements
- Privacy and security safeguards
- Accessibility and mobile usability
- Training and supervision
- Reporting and evaluation
- Integration planning
- Operational and production readiness
Patent Pending.
Certain FAF Connect intellectual property is currently in Patent Pending status. This status should be presented factually and without exaggeration. Exact patent scope, application details, filing information, and permitted marking language should be verified against the filed application and legal counsel before publication where specific details are used.
It Does Not Mean
- A patent has been granted
- Every FAF Connect feature is covered
- The platform has received government approval
- The platform is proven secure
- The platform is proven compliant
- The platform is proven effective
- The platform is superior to other systems
The technology should preserve the person’s priority—not become the experience.
The person or family feels heard
The defined priority remains visible
Existing providers and responsibilities remain clear
Family choice and professional judgment are respected
The next responsible action is understandable
Barriers and escalation are documented proportionately
Outcomes are recorded honestly
FAF Connect is intended to support navigators and other authorized users with clearer structure, responsibility, follow-through, and outcome documentation.
The person or family should remain able to define the priority, understand what is happening, participate in decisions, retain appropriate choice, know what comes next, and be treated with dignity throughout the process.
Human relationships. Clear responsibilities. Reliable resolution records.